General Inquiries

For questions about account access, billing, product features, or any topic that does not relate to developer submissions, please contact us at [email protected]. Our regular business hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. local time, excluding holidays.

To expedite handling, you may submit a brief message via the form below. A representative will review your submission and respond in alignment with our stated response targets.

Developer Submissions

Organizations seeking to publish apps, integrations, or to explore partnerships should initiate contact through a formal Developer Submission. Provide a concise overview of your offering, the value proposition, and how it integrates with Ureje. All submissions are reviewed by our partnerships and engineering teams with a focus on security, compatibility, and user experience.

For efficiency, include the subject line “Developer Submission” in your email to [email protected] and reference this page. Please include: company name, primary contact, email, a brief description of the app or integration, and links to any relevant documentation.

Response Times

Ureje commits to clear, timely communication. Below are our typical response targets to set expectations for both general inquiries and developer submissions.

• General inquiries: Acknowledgement within 24 hours on business days; substantive reply within 1–2 business days.
• Non-urgent matters: Additional time may be required for complex cases; you will receive progress updates as appropriate.
• Developer submissions: Initial acknowledgement within 1–2 business days; full evaluation within up to 15 business days, depending on submission completeness and complexity.
• Urgent requests: If your matter is time-sensitive, mark the subject line as “Urgent” to help expedite routing.